Refund policy

Last updated: October 25, 2026

We want every find to feel right. You may request a return within 30 days of delivery, subject to the conditions below.

Returning your piece

Your item must be unworn, unused, undamaged, and complete with its original packaging, tags, and all included pieces. An order number or other proof of purchase is required. For hygiene reasons, pierced earrings must not have been worn.

Any final-sale restriction will be clearly shown on the product page before purchase. It does not affect your rights if an item is faulty or not as described.

How to begin

Contact us within 30 days of delivery with your order number, the piece you wish to return, and the reason. We will guide you through the next steps and provide the correct return address, which can vary by brand. Please wait for our instructions rather than sending a parcel to the address on its packaging or directly to a brand.

Shipping and fees

For a change-of-mind return, return shipping is your responsibility unless we agree otherwise or the law requires it. There is no restocking fee. Original shipping charges are not refundable for change-of-mind returns, except where required by law.

If your piece arrives faulty, damaged, or different from what you ordered, contact us promptly. We will arrange an appropriate remedy and cover reasonable return shipping where a return is required. Please retain the packaging; photographs can help us resolve the issue, but do not replace or limit your legal rights.

Your refund

Once your return has been received and inspected, we will let you know the outcome. Approved refunds are issued to your original payment method within 10 business days of approval. Your bank may need additional time to post the credit. If more than 15 business days have passed since approval, please contact us.

Exchanges depend on availability. Speak with us before placing a replacement order.

Changes and delivery concerns

For a cancellation or address correction, contact us as soon as possible. Changes may not be possible once fulfillment begins. If a delivery is missing or delayed, we will investigate and help arrange an appropriate resolution.

This policy does not limit mandatory consumer protections, including applicable cancellation, cooling-off, withdrawal, warranty, and refund rights.